Refund policy

30 DAY MONEY BACK GUARANTEE

We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Items purchased in our sale, or orders placed in conjunction with a special offer or promotional codes will be supplied with a 14 day returns policy from the date of receipt. Simply post your item back to us or you can drop it into one of our stores.

Please note; We are unable to accept returns of earrings or cleaning products due to hygiene reasons and some special orders, including items which have been personalised, adjusted or resized are non-returnable and not covered under our standard returns policy.

CONTACT US

For more information about our delivery and returns policies please contact a member of our sales team for full details of our terms and conditions on +44 (0)1335 453 453 or email us at sales@britishdiamondcompany.com.